Privacy Policy

Last updated: April 2, 2026

1. Introduction

Welcome to Playm (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when registering for the application, including:

Display name and profile pictures
Steam account information (Steam ID, games library, current game activity)
Bio and playstyle preferences
Date of birth (for age verification)

2.2 Automatically Collected Information

When you use our application, we automatically collect certain information, including:

Device information (device type, operating system, unique device identifiers)
Usage data (features used, time spent in app, interaction patterns)
Log data (access times, pages viewed, app crashes)
Push notification tokens (for sending notifications)

2.3 Third-Party Data

We receive information from third-party services when you connect your accounts:

Steam: Your public profile, games library, current game status, Steam level, and badges

2.4 Third-Party Service Providers

We use the following third-party services to operate and improve Playm:

Firebase (Google): Push notifications (FCM), device identification (Firebase Installations). Firebase Privacy Policy
Sentry: Crash reporting and error tracking to improve app stability. We collect anonymized error data, device type, and OS version. Sentry Privacy Policy

2.5 Location Data

Playm does not collect, store, or process any location data. We do not access GPS, Wi-Fi, or IP-based location information for any purpose.

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our services
Match you with other players based on your current game activity
Enable secure, end-to-end encrypted messaging between matched users
Send push notifications about matches, messages, and app updates
Maintain and improve our trust and safety systems
Analyze usage patterns to improve the user experience
Detect, prevent, and address technical issues and security threats
Comply with legal obligations

We do not sell your personal information. We may share your information in the following situations:

With Other Users: Your profile information, game activity, and match status are visible to other users for matching purposes
Firebase (Google): Push notification delivery and device identification
Sentry: Anonymized crash reports and error tracking to improve app stability
Legal Requirements: We may disclose information if required by law or to protect our rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets

5. End-to-End Encryption

We implement end-to-end encryption for all private messages using the Signal Protocol. This means:

Messages are encrypted on your device before being sent
Only you and your conversation partner can read the messages
We cannot access the content of your encrypted messages
Each message uses a unique encryption key (Double Ratchet algorithm)
Encryption keys are stored securely on your device

6. Data Retention and Account Deletion

We retain your personal information for as long as your account is active or as needed to provide you services.

How to Delete Your Account

You can delete your account at any time by following these steps:

Open the Playm app and go to Settings
Scroll to the Account section
Tap Delete Account
Confirm your decision in the dialog

You have a 30-day grace period to recover your account by logging in again. After 30 days, your data is permanently deleted.

What Happens After Deletion

Profile information is deleted within 30 days
Encrypted messages on our servers are deleted immediately
Anonymized analytics data may be retained for improvement purposes
Some information may be retained to comply with legal obligations

If you are a resident of the European Economic Area (EEA), you have certain data protection rights:

Access: You can request copies of your personal data
Rectification: You can request correction of inaccurate data
Erasure: You can request deletion of your personal data
Restriction: You can request restriction of processing
Portability: You can request transfer of your data to another service
Objection: You can object to processing based on legitimate interests
Withdraw Consent: You can withdraw consent at any time

To exercise these rights, please contact us at legal@playm.app

8. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

Right to know what personal information is collected
Right to know whether personal information is sold or disclosed
Right to say no to the sale of personal information
Right to access your personal information
Right to equal service and price, even if you exercise your privacy rights

We do not sell personal information to third parties.

9. Children’s Privacy

Playm is strictly intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. Our app includes an age verification step during registration that prevents users under 18 from creating an account.

If we become aware that we have collected personal information from a user under 18, we will take immediate steps to delete that information and terminate the associated account. If you believe a minor is using our service, please contact us at legal@playm.app.

10. Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

End-to-end encryption for private messages
Encrypted data storage at rest
Secure HTTPS connections
Regular security audits and updates
Access controls and authentication

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the “Last updated” date. You are advised to review this privacy policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: legal@playm.app